A 1–Hour Response Time Guarantee
All your support requests will be replied to within maximum 60 min after the support ticket or email has been submitted. If your case needs additional assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge, right away and we will leave a comment to notify you that more time will be needed for reaching a solution. Furthermore if you order the Administration Services package, any of the services included there will be performed whenever you wish.
An Excellent Help Desk Service
We’ll be at your disposal 24/7 to answer any queries that you may have regarding our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need assistance handling server administration procedures, you can order our Administration Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting services
An Intuitive Help Section
Each Linux dedicated hosting server comes with our free–of–charge Online Control Panel, which boasts a circumstantial knowledge base and a set of instructional video tutorials. Whenever you require help working with the Online Control Panel, just hit the Help or Videos buttons located in the top right corner.