One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting around for hours and hours, or even a whole day, to get a response to an e-mail or a trouble ticket. Regardless of when you touch base with us, we will assist you within no more than 60 minutes with any sales and technical inquiries that you may have. The fact is, our real response time rarely surpasses 20 to 30 minutes. As we are available to you 24 hours a day, you will always obtain assistance in a well-timed manner and we realize precisely how vital that is in the online world. Shortly after you contact us, we’ll reply to your queries. If you bump into any technical obstacle, we’ll cope with it for you, or we’ll give you all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care team members will be at your disposal all the time and they will respond to any ticket that you open from your hosting Control Panel within maximum one hour. The ticket response time is guaranteed regardless of whether you’ve got a generic question with regards to your semi-dedicated server or you encounter a certain challenge and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 24-7-365 to cope with any technical, general or billing issue. In case you contact us about anything that is within our capability, we’ll sort it out before we reply to you, so you won’t have to wait for hours or days while the problem perseveres. If there’s something that you have to do on your end, we will give you the required info – what possible solutions to try out, what actions to take, etc.