A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It's an efficient way to receive some info about the web hosting services or get some problem resolved as you are talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the low chance of errors when you exchange information such as usernames or domain names, the faster response time since the communication is live plus the fact that you don't have to stay on the chat constantly - you're able to do something else while the agent investigates the issue in question. What's more, you will be able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone fees that you'll need to pay if you are calling to a different country.

Live Chat Support in Cloud Hosting

We provide a live chat assistance service for all Linux cloud hosting services that we offer and we will help you with almost everything live. In case you do not have an account with our company yet, we are able to give you more details about the packages to help you to choose the most appropriate package. If you are a current customer, we will be able to assist you with any general or billing issue plus with numerous common technical problems, for example an e-mail address setup in a desktop e-mail client. When you can't give us a call for some reason or you are in some country where we don't have a local phone number, our live chat will be the best way to contact us. Certainly, some problems require longer time to investigate and test, so you'll have to open a ticket to our technicians, however, we are able to save you time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as a part of our services, so that when you have any questions about our semi-dedicated hosting services, you are able to contact our customer support team anytime regardless of whether you have already acquired your account or not. Generally, the chat service is for billing, pre-sales and general questions and issues, but we are able to assist you with a lot of tech questions too. We will help you select the proper package for your websites if you do not have an account yet, we can reply all the billing questions or concerns you may have or we can help you with setting up your new email address on your personal computer or smart phone - all the aforementioned will be done timely since our live chat service is online all the time, every single day. Any time you want assistance, you can chat with an agent and save a lot of time.