If you’ve purchased a web hosting plan and you’ve got certain questions with regard to a specific function/feature, or if you’ve run into some difficulty and you require support, you should be able to get in touch with the respective customer support team. All web hosting providers use a ticketing system no matter if they provide other means of contacting them aside from it or not, since the most effective way to resolve an issue most often is to post a ticket. This method of communication makes the responses sent by both sides simple to track and permits the customer care team members to escalate the situation in the event that, for instance, a server admin should interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you have to have at least 2 different accounts to touch base with the client service staff and to actually manage the hosting space. Incessantly switching from one account to the other could sometimes be a drag, not to mention the fact that it takes a very long time for the vast majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting services come with an integrated trouble ticket system, which is included in our custom-developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia enables you to manage everything related to the web hosting service itself in the very same place – invoices, web files, e-mails, trouble tickets, etc., avoiding the need to go through different admin dashboards. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with several clicks of the mouse without needing to leave your Control Panel. In the meantime, you can pick a category and our system will offer you a number of informative articles, which will give you more info and which may help you solve any particular issue even before you send a ticket. We guarantee a support ticket response time of no more than one hour, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting services, which suggests that you will not require a separate platform to touch base with our customer care staff – you can do this on the spot in the event that you face a challenge. Sending a new ticket takes several clicks of the mouse and finding an older one is equally simple. Using our clever search functionality, you can quickly track down any ticket that you have opened in the past. You can submit a ticket at any particular point in time as our customer care staff members are at your disposal day and night and answer in no more than 1 hour, even though it rarely takes that much to get a reply. With Hepsia, you will have everything in one location and you can forget about needing to log in and out of 2 or more platforms to troubleshoot a simple problem.