Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting services come with an integrated trouble ticket system, which is included in our custom-developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia enables you to manage everything related to the web hosting service itself in the very same place – invoices, web files, e-mails, trouble tickets, etc., avoiding the need to go through different admin dashboards. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with several clicks of the mouse without needing to leave your Control Panel. In the meantime, you can pick a category and our system will offer you a number of informative articles, which will give you more info and which may help you solve any particular issue even before you send a ticket. We guarantee a support ticket response time of no more than one hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting services, which suggests that you will not require a separate platform to touch base with our customer care staff – you can do this on the spot in the event that you face a challenge. Sending a new ticket takes several clicks of the mouse and finding an older one is equally simple. Using our clever search functionality, you can quickly track down any ticket that you have opened in the past. You can submit a ticket at any particular point in time as our customer care staff members are at your disposal day and night and answer in no more than 1 hour, even though it rarely takes that much to get a reply. With Hepsia, you will have everything in one location and you can forget about needing to log in and out of 2 or more platforms to troubleshoot a simple problem.