Many individuals who start using their first web hosting account, or switch companies, often have inquiries about how given operations are completed or come across difficulties when setting up different things like emails, site settings, and so on. That’s the reason why, some hosting companies have compiled documentation with the most standard questions and issues so as to help their clients obtain info quickly and easily. As a result, the tech support team representatives can concentrate on actual problems that given clients may be encountering, because the solution for the smaller things will already be available on the Internet and customers will be able to handle them without touching base with the support staff. Having exhaustive documentation is very important, especially for new customers with zero previous experience, since the hosting service entails multiple functions and many individuals can get baffled about what action to take. A good information repository can both help you execute the tasks that you want and acquaint yourself with how the hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you have purchased your very first cloud hosting account from our company or have migrated your website over to us, you will become familiar with our platform and our in-house developed Hepsia Control Panel very quickly due to the fact that we have compiled an exhaustive knowledge base where you can find all the info that you could ever need – both general info with regards to the hosting service as a whole and more concrete info about the different functions that you can make use of and the problems that you can experience. The articles themselves are available in 2 places. The full article archive can be accessed through the Control Panel’s Help section. You can find relevant articles about the different functions in each Control Panel section as well. You can learn how to accomplish basically everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles include step-by-step guidelines, so you’ll never get disoriented because of an ambiguous text. Certainly, if you have a more specific problem and you don’t find a solution in our knowledge base, you can get in touch with our support staff representatives 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared a comprehensive knowledge base for all our current and potential customers, so if you purchase a semi-dedicated server plan through our company, you’ll be able to find any information that you’re searching for at any moment. We’ve got a host of educative articles, which will help you better understand what’s happening in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are only two instances. Our in-depth manuals will help you accomplish anything you like – extract the contents of an archive, import a MySQL database, forward a domain, etc. Plus, we’ve also got troubleshooting guidelines, which will permit you to find out what spurs a given problem and the feasible solutions for it. In case you cannot send e-mails or your domain name returns an HTTP 500 error message, for instance, you can consult our knowledge base and correct the issue momentarily. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.