24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting packages are round-the-clock, so you can forget all about waiting for a few days so as to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an email. If you do have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You're able to choose the most appropriate way to contact us depending on what your location is or what device you are using. We will help you for almost any hosting-related query that you have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and common questions. Our agents can assist you to find the most suitable package or offer you info about our servers, in order to check if the system requirements for your sites are met. When you are an existing client, you can also get in touch with us through e-mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We warrant that every time you use any of these two methods of communication, you'll get an answer within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the web hosting services of other suppliers, even big ones, you can compare the reply time considering that it usually takes a full day for them to address a support ticket.
24/7 Customer Support in VPS
In case you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any server-related issue or fordifferent difficulties or questions associated with the pre-installed software your server comes with. If you have not purchased a virtual private server package yet, you are able to find out more details about our services by giving us a call or by employing the live chat service. For more tech problems, you will be able to send an e-mail message or open a support ticket via your billing Control Panel and you will receive assistance within less than one hour regardless of the time of the day, even on weekends and holidays. The actual response time normally does not exceed 30 minutes. If you're looking for assistance with third-party software, you will be able to take advantage of the Managed Services upgrade which you can add to each and every VPS plan and our admins will assist you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Hosting
When you get a dedicated server from us, you are able to contact us at any time using a number of channels and the maximum time that you'll need to wait for a reply is up to one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 no matter if it's a holiday or a weekend and we will help you with anything related to the applications that are pre-installed on the server. To contact us about a technical matter, you will be able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any general questions or you'd like to find out about our hosting solutions before you order, you may also employ our live chat or you can call one of the local phone numbers that we have in different countries worldwide. In the event that you need support for third-party software that you are unable to set up or manage properly, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.